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Gone with the wind... blindspots and Skype

Posted by Estelle Metayer on 20 September 2010 | 0 Comments

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Last winter, I was approached by one of the major investors in Skype, who thought that the research I have done on strategic blindspots would be very valuable for the new team leading Skype's strategy. I got very excited by the opportunity- not only do I use Skype, but I believe the company has succeeded in touching its customers in a rare and intimate way...

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